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Technical Problems Technical Problems

PC Requirements

 

Recommended PC requirements

Youre welcome to participate in BidKnight auctions with almost any computer capable of accessing the Internet, however, we recommend you follow these specifications for an optimal auction experience.

Supported operating system:

  • Windows 7 / Windows Vista / Windows XP
  • Mac OS X 10.3 or higher
  • Linux

Recommended browser:

  • Google Chrome 6.0 or higher (recommended)
  • FireFox 3.6 or higher
  • Internet Explorer 8.0 or higher

Recommended Internet connection: 

  • 512k DSL connection or faster
  • Cable

*Note: We do not recommended you use BidKnight on a dial-up connection.

 

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No Bid Registered on Auction

 

Why Hasnt My Bid Registered on an Auction?
 
Sometimes users report placing a bid that was not recognized by the auction in time to prevent the auction from ending. This is usually caused by internet lag times or data transfer delays between your PC and our servers.
 
Lag time most commonly occurs when certain parts of the connection are overloaded. This also might occur if you are using a slow Internet connection, or if the connection has been lost.
 
We are very sorry that the BidKnight servers did not register your bid in time. Please read the tips below to help understand and minimize this problem:
 
  1. While bidding, do not simultaneously download or upload large amounts of data (video, audio, software, or other large files) on the Internet. This includes sending or receiving large email attachments.
  2. Make sure there arent too many people accessing your connection to the internet (i.e. sharing a Wi-Fi network)
  3. Dont wait until the last second to place a bid. Remember that time will be added to the clock for any last-second bids.
  4. Use the Bid Butler function.
  5. Your computer could need more memory.

 

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Downtime or Auction Pause

 

What Happens If There is Downtime or An Auction Pauses?
 
Downtime is an unforeseeable setback that all online retail companies experience. During such times, users will not be able to place bids in an auction.
 
After the issue is resolved, we will reset any time lost to each affected auction clock so that no users will be left at a disadvantage. Any auctions that ended because of the downtime will be refunded, and nobody will be awarded the item.

 

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AOL Browser

 

Im Using an AOL Browser and It Is Not Letting Me Bid.
 
AOL sometimes forbids the use of cookies on websites outside of AOL. Therefore, it may not be possible to bid on BidKnight. Try launching a new browser such as Google Chrome, Mozilla Firefox, or Internet Explorer.

 

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How To Activate My Cookies?

 

How Do I Activate Cookies?
 
To participate in BidKnight auctions, your browser must allow for cookies to be stored on your computer. To enable cookie storing on your computer, please find your preferred internet browser below and follow its link for instructions:
 
Google Chrome
 
You have control when it comes to cookie permissions in Google Chrome. All cookies are allowed by default, but you can adjust this setting. If cookies have been set or blocked on the page you are viewing, an icon appears at the end of the address bar.
 
What are cookies? Cookies are files created by websites you have visited that store browsing information, such as your site preferences or profile information. There are two types of cookies: First-party cookies are set by the site domain listed in the address bar. Third-party cookies come from other domain sources that have items, such as ads or images, embedded on the page.
 
Adjust cookie and site data permissions
 
Click the Chrome menu  on the browser toolbar.
Select Settings.
Click Show advanced settings.
In the "Privacy" section, click the Content Settings button.
In the "Cookies" section, you can change the following cookies settings:
Delete cookies
 
Block cookies by default:
 
Block all cookies: Select Block sites from setting any data. Keep in mind that selecting this setting will prevent most sites that require you to sign in from working. You will see blocked cookie in the address bar whenever a cookie has been blocked.
 
Block only third party cookies: Select the Block third party cookies and site data tick box. Even if you have added a site to the Exceptions list and have chosen to allow its cookies, the sites third-party cookies wont be accepted if this tick box is selected.
 
Allow cookies by default
 
Keep cookies and site data by default until you quit your browser
 
Make exceptions for cookies from specific websites or domains
 
 
Mozilla Firefox 2.0+
 
What is a cookie?
 
A cookie is information stored on your computer by a website you visit.
 
In some browsers, each cookie is a small file but in Firefox, all cookies are stored in a single file, located in the Firefox profile folder.
 
Cookies often store your settings for a website, such as your preferred language or location. When you return to the site, Firefox sends back the cookies that belong to the site. This allows the site to present you with information customized to fit your needs.
 
Cookies can store a wide range of information, including personally identifiable information (such as your name, home address, email address, or telephone number). However, this information can only be stored if you provide it - websites cannot gain access to information you didnt provide to them, and they cant access other files on your computer.
 
By default, the activities of storing and sending cookies are invisible to you, however, you can change your Firefox settings to allow you to approve or deny cookie storage requests, delete stored cookies automatically when you close Firefox, and more.
 
Cookie settings
 
Cookie settings in Firefox are managed in the Options Windows Privacy panel. See Settings for privacy, browsing history and do-not-track for information on these settings.
 
For instructions on how to use these settings for certain tasks, see:
 
  • Enable and disable cookies that websites use to track your preferences: How to turn cookie storage off or on in Firefox.
  • Delete cookies to remove the information websites have stored on your computer: How to remove cookies that have already been stored by websites.
  • Block websites from storing site preferences or login status in Firefox: How to block certain websites from storing cookies.
  • Disable third-party cookies in Firefox to stop some types of tracking by advertisers: How to block websites other than the one youre currently visiting from storing cookies.
 
Internet Explorer 7.0+
 
This information applies to Windows Internet Explorer 7 and Windows Internet Explorer 8.
 
Internet Explorer provides many different ways to control the cookies that are stored on your computer. You can block or allow cookies or you can choose the specific sites that you will accept cookies from. When you make these sorts of changes, the cookies that are already stored on your computer will not be affected. For that reason, you might want to delete the cookies already stored on your computer before following the steps below. See Cookies: frequently asked questions for more information.
 
Hide all
Block or allow all cookies
 
Open Internet Explorer by clicking the Start button Picture of the Start button, and then clicking Internet Explorer.
 
Click the Tools button, and then click Internet Options.
 
Click the Privacy tab, and then, under Settings, move the slider to the top to block all cookies or to the bottom to allow all cookies, and then click OK.
 
Blocking cookies might prevent some webpages from displaying correctly.
 
Block or allow cookies based on their type.
 
Rather than picking specific websites to block or allow, you can specify general types of cookies that are acceptable. For example, you can choose to allow cookies from websites that have privacy policies or to block those from websites that store personal information without your consent. For more information about the various types of cookies, see Cookies: frequently asked questions.
 
Open Internet Explorer by clicking the Start button Picture of the Start button, and then clicking Internet Explorer.
 
Click the Tools button, and then click Internet Options.
 
Click the Privacy tab, move the slider to the level of privacy that you want to set, and then click OK.
 
As you move the slider, Internet Explorer provides a description of the types of cookies that are blocked or allowed at that privacy level.
 
Block or allow cookies from specific websites
 
Open Internet Explorer by clicking the Start button Picture of the Start button, and then clicking Internet Explorer.
 
Click the Tools button, and then click Internet Options.
 
Click the Privacy tab, and then move the slider to a position between the top and bottom so you are not blocking or allowing all cookies.
 
Click Sites.
 
In the Address of website box, type a website address, and then click Block or Allow.
 
As you type, a list of webpages that you have already visited will be displayed. You can click an item in the list and it will be displayed in the Address of website box.
 
Repeat step 5 for each website you want to block or allow. When you are finished, click OK.
 
Move the slider back to the position it was originally in, and then click OK

 

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